(1.1) renewal of service & support of ibms pure application system w3700- 80 cpu cores appliance for 12 months at central site, cris, chanakyapuri, new delhi. (1.2) oem expert man-days on-site support. oem direct support will be required as per the detailed scope mentioned in para 11.2 of special conditions (tender document part-ii). service & support start date: 01.01.2023. service & support end date: 31.12.2023.